About This Opportunity:
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you'll have the opportunity to make a real impact on our customers' lives and contribute to our mission of creating a more sustainable future.
Job Summary:
The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner. You'll also collaborate with internal teams to ensure seamless customer experiences and maintain accurate records of customer interactions.
Key Responsibilities:
* Provide proactive and reactive customer support through various communication channels
* Develop and implement effective solutions to customer complaints and concerns
* Collaborate with internal teams to improve customer experience and reduce resolution times
* Contribute to the development of customer-centric policies and procedures
Requirements:
* Degree in a related field (e.g., business, environmental studies, communications)
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Familiarity with CRM software and other customer service tools
What We Offer:
* A competitive salary: £39,000 - £44,000 per annum, depending on experience
* A comprehensive benefits package, including health insurance, pension scheme, and paid time off
* Ongoing training and development opportunities to enhance your skills and career growth
* A dynamic and supportive work environment that encourages collaboration and innovation