Job Description:
Brook Street UK is recruiting a Service Desk Administrator to join their team in Ballyclare. As the first point of contact for customers, you will be responsible for greeting them with a friendly demeanor and understanding their needs. You will also manage and update service schedules, send reminders, and assist with vehicle and customer database administration.
About the Role:
This is a full-time and permanent position offering a salary of £22,000 per annum. If you have excellent communication skills and enjoy working in a dynamic environment, we encourage you to apply.
Duties and Responsibilities:
- Provide exceptional customer service, addressing concerns and resolving issues effectively
- Manage and maintain accurate records of service interactions and schedules
- Collaborate with the team to ensure smooth day-to-day operations
- Contribute to the development of process improvements and best practices
Requirements:
- 1-2 years of experience in a similar role or an IT-related field
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and database management software
What We Offer:
- Competitive salary of £22,000 per year
- Opportunities for professional growth and development
- Collaborative and supportive work environment