Marine Sales Administrator - Engineering - Croydon - up to £35,000
Hello Recruitment is pleased to be recruiting a Marine Sales Administrator for a international engineering firm based in Croydon, Surrey.
Core responsibilities
Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone, and e-mail.
Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis.
Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.
Prepare and check initial quotations in line with discount policies and Sales Manager Guidence, ensuring that all part numbers, quantities etc. are correctly captured.
Submit quotations to customers, ensuring the relavent Sales Manager is able to follow up on these, as needed.
Process customer purchase orders in our local ERP system.
Effectively communicate changes to dispatch/warehouse regarding customer orders.
Prepare customer requested shipping documents.
Prepare presentations, collate drawings, technical material to support quotations.
Process Sales Returns & Credits as appropriate.
Support customers with updates on existing orders requests.
Collate and understand risk assessment information, complete the Master Check List for orders as required.
Collaborate ...