Customer service advisor

Customer Service Advisor

We are recruiting on behalf of a leading water solutions provider for an experienced Customer Service Advisor to join their team. This role is an excellent opportunity for a B2B-focused service professional dedicated to building strong client relationships and delivering expert support across water filtration, treatment, and sustainable management solutions. If you're driven by customer excellence, enjoy resolving technical challenges, and want to make a real impact in a sustainability-focused sector, this could be the ideal next step in your career.

Key Responsibilities:

1. Client Support: Serve as the primary point of contact for business clients, providing knowledgeable support and guidance across product use, technical troubleshooting, and maintenance solutions.
2. Escalation Management: Handle escalations efficiently, working closely with technical teams and third-party suppliers to deliver timely, effective resolutions with a client-first approach.
3. Service Adjustments: Process service adjustments, refunds, and ensure all client interactions comply with contractual terms and are documented accurately.
4. Continuous Improvement: Drive client satisfaction by identifying opportunities for process improvements across all service channels, including phone, email, and live chat.
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