Lincolnshire Community Health Service NHS Trust
Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?
If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our team on Scotter ward.
You should be willing and available to work on a shift basis between Monday to Sunday.
Main duties of the job
Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.
To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.
Job responsibilities
* Answer telephone calls, respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary.
* Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services.
* Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases.
* Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties.
* Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
* Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.
Person Specification
Qualifications
* NVQ Level 2 in Business and Administration or equivalent experience
Knowledge
* Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary.
* Excellent communication skills - ability to liaise with staff at all levels as well as clients/patients
* Ability to establish and maintain working relationships at all levels internally and externally
* Ability to work as a team, on own initiative and under pressure
* Good organisational skills - able to manage busy workload, prioritise work and have good attention to detail
* Able to manage own workload and work autonomously
* Ability to seek appropriate advice from colleagues
Experience
* Experience of working in a busy administrative environment, delivering full range of administrative procedures
* Previous experience of working towards targets and deadlines
* Excellent IT skills - Microsoft Office (Excel, Word, Outlook)
* Experience of working in a healthcare service
Specific requirements
* Flexible and adaptable approach to hours and duties
* Touch typist
* Competent in the use of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lincolnshire Community Health Service NHS Trust
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