Recruiting Manager
John Peters (66928)
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being active?
If so, Torbay Council are currently recruiting for a Multi Skilled Civil Enforcement Officer.
Torbay is breath-taking, captivating, and welcoming, occupying a prime position on the south coast of Devon. We have real momentum building, fuelled by a shared sense of purpose and ambition which is clearly evident by our recent success in being awarded the ‘Most Improved Council’ at this year’s LGC Awards. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people.
About the role
Our Multi Skilled Civil Enforcement Officers enforce road traffic orders by issuing Penalty Charge Notices. You will be the eyes and ears of the local community, patrolling areas whilst wearing a body worn video, providing advice to residents and members of the public. You will play a significant role in reducing traffic congestion within Torbay through the enforcement of parking restrictions.
What you’ll be doing
You’ll need to be:
1. comfortable and enjoy dealing with members of the public
2. able to handle any conflicts in a calm manner
3. happy to work out-doors in all weathers as this is an active role where you will be walking up to 10 miles per day
4. comfortable working alone, as part of a team acting on your own initiative to achieve the standards set out in our operational guidance
5. self-motivated and have a good deal of resilience
6. friendly, polite, and willing to offer support, advice and assistance to colleagues and customers
What you’ll bring
7. The ability to work as a team or on your own, patience and tact
8. An assertive but polite approach
9. The ability to handle difficult situations in a calm and professional way
10. An awareness of health and safety
11. The ability to make decisions
12. Good numeracy skills and the ability to keep accurate records
13. PC skills would also be an advantage, as you will be using a handheld device daily
You’ll be provided with all the uniform and equipment required. No previous experience is required as full training will be given, but previous experience in parking or traffic management, security, community safety, customer service, debt collection or enforcement would be beneficial.
You’ll be working as part of a friendly and supportive team, working an average of 37 hours per week on a rolling rota covering shifts between 7am and 10pm seven days a week. We aim to balance your needs and that of our service, so flexibility is required.
What we give in return
We’ll reward you with competitive pay, a £500 ‘Golden Hello’ payment, a £2,000 ‘Retention’ payment paid annually, and £500 ‘Refer a Friend’ payments. We also offer training and development opportunities which include Conflict Management training. The £500 'Golden Hello' payment is paid on completion of the successful probationary period, and a £1,000 Retention bonus is paid every 6 months after the first 12 months within the role.
Skills
Essential:
14. Experience of working in a customer focussed environment.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Knowledge
Essential:
15. Ability to demonstrate effective knowledge and understanding of parking restrictions.
Experience & Qualifications
Essential:
16. A full valid driving licence.