My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another engineer into their technical team.
This is an exciting opportunity for a motivated 3rd Line Telecoms Engineer to join a highly skilled team in Newcastle. With a supportive work environment and excellent benefits, this role is ideal for someone ready to take on new challenges.
Telecoms Engineer (3rd Line)
£35,000 + £40,000
Gateshead/Onsite
Daily Duties:
* Providing expert 3rd line support for telecom systems, including VoIP, SIP, PSTN, and mobile networks.
* Diagnosing and resolving escalated technical issues, ensuring long-term solutions through root cause analysis.
* Configuring, maintaining, and monitoring telecom equipment and systems.
* Leading or participating in telecom projects such as upgrades, migrations, and implementations.
* Managing critical incidents and conducting post-incident reviews.
* Creating and maintaining technical documentation and training materials for support teams.
Tech Stack:
1. Telecom systems: VoIP, SIP, PSTN, and mobile networks.
2. Networking infrastructure, including routers, switches, and firewalls.
3. Diagn...