Head of Operations - SaaS Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity. They are a fast-growth start-up and are looking for Head of Operations to manage & mentor their high-performing Operations team whilst also collaborating with the wider leadership team to drive success across the organisation as a whole. This is a hybrid role with three days per week in their Berkshire-based office. Responsibilities Oversee & manage existing Operations team, as well as support its continued growth & recruitment Develop & implement new processes to support efficiency & growth within the organisation Collaborate with wider leadership team to drive success across the organisation as a whole Effectively manage third party partners & suppliers, as well as managing contracts Collaborate with wider business teams to ensure for streamlined processes Ensure for compliance across a range of business & client processes/requirements Act as a point of contact for incident management & escalation The Successful Candidate Experience leading operations teams is essential, including mentoring, recruitment and long-term team development/progression Experience managing third party transport or logistics partners is ideal A connection to the education sector is a plus Commutable to their Berkshire-based office three days per week Head of Operations Package Basic salary: £60,000-70,000 Annual bonus Company laptop provided Pension options Monday to Friday role 28 days annual leave