Do you have leadership experience with excellent communication and presentation skills?Our client, a growing wealth management platform, is looking for a Operations Manager to join their Bath based team.Your responsibilities:
* Ensure high service quality across team processes, adhering to KPIs and SLAs
* Oversee resource planning, adapting to changing volumes, and planning for future needs
* Maintain and update procedure guides and training materials for team development
* Lead daily huddles, monthly meetings, and ensure effective communication between delivery teams and the business
* Oversee call center operations, ensuring consistently excellent service in collaboration with the Customer Experience Manager
* Act as the business owner for your area, managing key decisions, escalations, and performance monitoring
* Provide data-driven insights and support budgeting/forecasting for informed executive decisions
* Lead, manage, and develop a team of 8-12, ensuring performance reviews, coaching, and DEI commitment
* Uphold and enhance the risk control framework, ensuring compliance, training, and effective incident management
* Manage vendor oversight, escalate issues, and liaise with external auditors to address concerns
Your skills:
1. Strong communication, presentation, and group facilitation skills
2. In-depth knowledge of relevant regulations a...