Job overview
The ePR training & Project Support Officer is pivotal in the Electronic Patient Record Programme and is key to the successful delivery of this exciting transformation programme, working as part of a team delivering, developing and designing the content and delivery of systems training to the highest education standards within the local health community, ensuring that staff have the necessary skills to enable the successful implementation the of systems systems through day to day training, deployments and system upgrades. Managing training rooms ensuring that the training environment is always safe, organised, and conducive to learning. Maintaining training records of attendance and evaluation.
Main duties of the job
Delivery of high quality training to staff on all identified Trust EPR Systems in a co-ordinated and professional manner in a variety of locations
This will include - Effective development of curriculum delivery & maintain focus and commitment to a high standard of delivery, ensuring implementation of IT educational developments are effective, streamlined & efficient
Ensure new learning opportunities and resources are integrated into educational delivery plans and c ommunicate complex curriculum information in a way which allows all end users to fully understand the processes in the required context
Utilise skills of influencing, tact and diplomacy where conflicting pressures and barriers hinder effective training delivery
Deal effectively with trainees who are disruptive, negative or demotivated through training management skills in order to minimize impact on others
Testing competencies of those being trained and feedback
Deal tactfully and sensitively with staff who do not demonstrated required competency level and manage further training for staff if required
Undertake Training Needs Analysis in support of training required by establishing benchmarks for training against which competencies will be assessed
Active participation in the development, planning, design and implementation of training courses taking part in group discussions and team meetings
Write & test process and ensure they are presented within a standardised format & jargon free
Working for our organisation
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work and achievements.
Detailed job description and main responsibilities
* Leading on the preparation of learning environments including layout, setting up
* equipment and learning aids.
* Coaching of new staff on all systems in preparation of training delivery.
* Designing of training databases to reflect live environments conducive to training.
* Develop training courses to accommodate differing skill levels and learning styles.
* Set up/upgrade of user accounts after training delivery, conforming to correct levels of role based access.
* Undergo annual appraisal and be responsible for evaluating the currency and sufficiency of own knowledge and practice against KSF outlines.
* Agree and develop personal development plans and maintain a PDP to provide evidence of development and performance against KSF outlines.
* Be responsible for own personal educational and experiential learning, keeping up to date with changes in local and national trends and policies, undertaking training as required for the development of the post.
* Participate in the induction/training of new Junior Doctors as part of the induction process.
* Share information relating to own are of work within the team, actively promote and support the sharing of knowledge and skills and the professional development of those engaged in administrating educational delivery.
Person specification
Qualifications
Essential criteria
* GCSE English & Maths Grade C/4 or above or equivalent experience
* Keyboard skills to RSA II or equivalent experience
* Training or relevant teaching qualification (PGCE) or willingness to work towards qualification in PTLLS
Experience and Knowledge
Essential criteria
* Highly numerate and accurate with proven analytical skills to analyse complex data
* Experience of working with information/data systems
* Comprehensive training experience either 1:1 or group setting
* Highly IT literate with advanced skills in MS Office
* Experience of working in a team or independently
* Good IT skills demonstrated by use of word, excel, outlook.
Desirable criteria
* Experience of business change within health systems
* A detailed understanding of the IM&T strategy and its implications on the organisation
* Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome
* Knowledge of SQL to be able to extract and validate data from various IM&T Systems
* Knowledge of healthcare IM&T Systems
* Knowledge of NHS information process and capture
Personal
Essential criteria
* Able to build working relationships with colleagues, internally and externally
* Excellent communicator with good presentation skills
* Flexible and able to commit to working outside core hours if the service requires it
* Have access to a vehicle for work purposes and be able to drive when required