At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 26 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.
Director Relations Representative
As a Director Relations Representative at Hammonds, you will be at the forefront of ensuring exceptional customer service and representing our leadership team. Your primary responsibility will be to build and nurture relationships with our valued customers while handling escalated complaints addressed to directors. You will play a crucial role in providing customer-centric solutions to complex problems and disputes, maintaining a solutions-oriented mindset throughout.
How you will succeed:
To excel in this role, you will need exceptional written skills for effective communication, confidence in handling complex problems, and prioritisation of customer needs. Meticulousness and thoroughness in tasks, effective communication across various channels, and the ability to build strong relationships are crucial. You should be capable of making informed decisions, proficient in IT and technological skills, and focused on personal efficiency and productivity. Effective planning and organisational abilities, respect for diversity and equality, and willingness to take ownership and be accountable are key. Excellence in telephone etiquette and ensuring accuracy in all tasks, along with the ability to inspire and motivate oneself and others, are essential.
Responsibilities:
1. Build and nurture relationships with valued customers
2. Handle escalated complaints addressed to directors
3. Provide customer-centric solutions to complex problems and disputes
4. Maintain a solutions-oriented mindset
5. Possess profound product and service knowledge
6. Manage multiple enquiries simultaneously
7. Prioritise tasks efficiently
8. Foster a customer-focused experience
9. Collaborate with colleagues for consistent service delivery and continuous improvement
10. Understand relevant consumer rights legislation
What it takes:
You are a dynamic individual with exceptional written skills, confidence in handling complex problems, and a passion for prioritising customer needs. You thrive in a fast-paced environment, maintaining meticulous attention to detail while effectively communicating across various channels. Your ability to build strong relationships, make informed decisions, and take ownership of tasks sets you apart. Proficient in IT and technological skills, you are committed to personal efficiency and productivity, embracing diversity and equality in all aspects of your work. Your excellence in telephone etiquette and dedication to accuracy make you an invaluable asset to our team.
Why Join Us:
At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration.
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