Job Role:
Credit Control:
* To deliver and maintain proactive and effective collections processes (as per company policy), thus delivering excellent service to the Clients.
* To ensure collection and follow up calls are made within agreed timescales.
* To record and maintain up to date debtor contact details.
* To record and maintain debtor diary and collection notes on the operating system.
* To assist the accounts team by obtaining remittance advices and allocation details for expected payments.
* To ensure that Clients disputes are resolved quickly, and the team are aware of any difficult recovery situations that may require legal action.
* Maintaining first class Client relationships, ensuring that excellent levels of service are delivered so that Client satisfaction levels remain high.
* To make recommendations on how the Credit Control function can be improved/enhanced.
Risk Management:
* To ensure the security of funds at all times, minimising client losses and bad debts.
* To work closely with the rest of the team in reviewing and scrutinising debt collectability and recoverability on a daily basis.
* To provide regular feedback about any debt issues that may impact upon security or client retention.
Maximise Income and Added Value:
* To identify and introduce new business opportunities where appropriate.
Internal Customers:
* To work closely with all other team members to ensure that the tea...