A great opportunity for an experienced ICT Engineer to become an integral part of a reputable emergency services organisation in Wales. Key responsibilities include providing 2nd-3rd line support, managing hardware, software, and networks, and ensuring the security and integrity of the ICT estate. Additional duties include project work, upgrades, IT vendor management, and budget management. The ideal candidate will have a minimum of 3 years of experience in a relevant role, with current knowledge of Microsoft applications and server systems. They will also be confident in providing hardware, software, and network support, and have a successful track record of ICT project execution. **Key responsibilities:**
* Provide 2nd-3rd line support to end users
* Manage hardware, software, and networks
* Ensure the security and integrity of the ICT estate
* Manage project work and upgrades
* Manage IT vendors
* Manage budgets
* Be the 'go-to' person in the ICT team for technical issues and queries
**Requirements:**
* Minimum 3 years of experience in a relevant role
* Current knowledge of Microsoft applications and server systems
* Confident in providing hardware, software, and network support
* Successful track record of ICT project execution