'Recruiting for your future success’
Our client are a fast-growing, family run (husband and wife) technology business who provide first class IT consultancy, support and remote hosting to a wide range of clients. A friendly, close-knit, welcoming team who are part of a vibrant company culture, this business offer a dynamic, modern working environment, utilizing the latest technology.
Due to continued growth, they have a requirement for a Service Desk Manager to effectively manage customer expectations, setting the organisational standard for customer engagement and serving as a communication channel between customers and the company.
Service Desk Manager
Salary DOE | Hybrid working after probation | Monday - Friday, 8:00am-6:00pm (40 hour week within 8-6) | Rettendon Common | 20 days holiday, plus bank holidays (and Christmas leave) | Excellent employee benefits | Working closely with a team of talented individuals with a solid work ethic who also have a great company culture | Line Management | ITIL | Service Desk Management | MSP |
The Service Desk Manager is required to line manage a small team of 1st - 3rd Line Technicians, overseeing the daily operations of the service team to ensure that all targets and expectations for customer service and support performance are being met.
Duties (to include but are not limited too):
1. Oversee the ...