*The start date is 5th August 2024*
*Brief Summary:*
* *Pay* at *£11.44 per hour*
* *Full Time Permanent Contract, 37.5 hours per week.*
* *The opening hours are Mon - Fri, 8am - 9pm, Sat 8am-8pm and Sunday 10-6*
* *Onsite Role *in Exeter, with the potential to work from home (equipment provided)
* Industry Leading *development opportunities* – 80% of our Team manager and above positions are hired internally
* Weekly *coaching and engagement* with your manager and team
* Lifestyle Benefits programme – featuring thousands of discounts
*The Role*
As a Foundever Customer Service Advisor, you will be handling inbound contact from customers for our client, a large high street retailer. They may have queries or concerns regarding a purchase; it’s your job to listen and act on the spot, driving the conversation forward to resolve their query, whilst being trusted to make the right decisions. The delivery of those conversations can take a few forms through voice, email, and chat.
The experiences that the customers have will come from the individuality that you bring after getting the proper Foundever training and learning the ins and outs of established procedures, processes, and systems. You will be empowered to use your initiative to provide a resolution for each customer whilst being creative, showing your commitment and building a connection with every customer you speak to.
*What we need from you*
* *Good communication skills*: the ability to clearly and effectively communicate with customers both written and verbally
* *Active listening skills*: the ability to attentively listen to customers and understand their needs and concerns
* *Problem-solving skills*: the ability to quickly identify and resolve customer issues or complaints
* *Empathy*: the ability to understand and relate to the customer's perspective
* *Patience*: the ability to remain calm and composed
* *Adaptability*: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
* *Positive attitude*: the ability to remain positive and upbeat even during difficult customer interactions
* *Strong teamwork skills*: the ability to work effectively with other agents and support teams
*Think you will be a good fit? Start your Foundever Journey and click Apply!*
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Job Types: Full-time, Permanent
Benefits:
* Canteen
* Casual dress
* Company pension
* Employee discount
* Health & wellbeing programme
* On-site parking
Schedule:
* Day shift
* Weekend availability
Ability to commute/relocate:
* Exeter: reliably commute or plan to relocate before starting work (required)
Location:
* Exeter (required)
Work Location: In person