Company Description
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Job Description
Grosvenor Casino, Stockton
As a Customer Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will;
1. Welcome customers warmly in to the business
2. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
3. Work with your colleagues to provide efficient and dynamic service
4. Deliver an excellent quality experience across, leisure, food and beverage
5. Provide an outstanding level of service through selling
6. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
7. Immaculate operational standards in all areas of food beverage and reception
Qualifications
8. Positive attitude
9. Experience of working successfully in a hospitality role
10. (Preferred) Previous experience working in a multifaceted role
11. Fanatical about delivering unrivalled customer experience
12. Ability to collaborate with the wider business
13. Sound communication skills
14. Comfortable with change and ability to embrace new ways of working
15. Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information
Multi-cover opportunity with the role to be trained on all FOH areas, primarily Electronic Gaming and Reception.
Full & part-time positions available
Benefits of working for us:
16. Share of tips
17. Premium pay allowance after midnight
18. Paid breaks
19. 4 weekly pay
20. Monthly Star awards
21. 50% off team food in all Rank venues
22. On the spot rewards for a job well done
23. Yearly Team award ceremony