Company Description
Our mission at Novotel Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
1. Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
2. Discounted hotel rates all over the world in Accor Hotels
3. Continuously learn and develop yourself with our Accor Academy
4. Support your wellbeing in your professional and personal lives
5. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
6. Participate actively in initiatives to build a more inclusive and sustainable world
7. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
Customer relations
8. Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
9. Enquires whether guests are satisfied throughout their experience
10. Takes into account and anticipates guest needs
11. Conveys the hotel image
Professional techniques / Production
12. Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
13. Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
14. Supervises and checks the bar, restaurant, menu, presentation
15. Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
16. Coordinates with the departments close to the F&B department (front office, reservation etc)
17. Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
18. Ensures equipment remains in good condition and signals any needs for technical intervention
19. Ensures compliance with legislation governing the sale of beverages
Team management/ Talent & Culture
20. Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
21. Develops employees' motivation and team spirit by creating a good working atmosphere
22. Integrates and trains employees, providing support for skills development
23. Ensures that employees are well presented (uniforms, personal hygiene etc)
24. Helps employees improve their skills and provides support.
Commercial / Sales
25. Is familiar with all the hotel's services and promotes them to encourage guest loyalty
26. Respects requests from the Sales Department and fulfils the customer promise
27. Increases sales through his/her innovative and creative approach and reliable advice
28. Promotes the special offers and full range of products
Management and administration
29. Manages the products available for guests
30. Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
31. Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.
Hygiene / Personal safety / Environment
32. Ensures that the workplace remains clean and tidy
33. Knows and ensures application of the hotel's security regulations (in case of fire etc)
34. Ensures the safety of people and property in the hotel
35. Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
Qualifications
36. Previous experience in a supervisory role.
37. Previous customer servce expereince.
38. Ability to work under pressure.
39. Salary expectations: £12.70 - £13.20 per hour.
Additional Information
40. Behaves and acts in an exemplary fashion, embodying the brand mindset
41. Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
42. Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
43. Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
44. Ensures that all products served to guests conform to standard and are of good quality
45. Develops revenue and profit margins
46. Helps the hotel meet its targets
47. Provides information for guests within his/her field of competence or directs them to the right person
48. Remains polite and courteous at all times whatever customers may request
49. Handling any complaints immediately and sensibly, and keeps the manager informed.
50. Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
51. Respects the instructions and safety guidelines for the equipment used
52. Applies the hotel's security regulations (in case of fire etc)
53. Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)