*Thisrole can be based in London andEdinburgh.
Whoare WebBeds
WebBeds is the fastestgrowing and most significant accommodation supplier to the travelindustry. We are a global company offering ground services (hotelstransfers tours activities) to travel professionals. Our productshelp our partners and customers to create amazing Travelexperiences.
Our Products range from a RetailOnline platform Integration Connectivity hub and distribution APIsto name but a few and our systems are 100% cloud hosted processingup to 5.0bn search requests daily. We deliver amazing outcomesusing leading edge technology through innovative and creativethinking.
WebBeds is a subsidiary of Web TravelGroup (ASX: WEB) an ASX 200 listed company operating a globaldigital travelbusiness.
Whatmakes us stand out
* Weare a wholesale global travel organization
* Wehave 1500 people speaking 50 languages in 120 cites across 50countries
* We partner with over 430000properties in more than 15000 destinations
* Wework with more than 44000 travel companies in 139 source markets
* We have an amazing Technology team focused ondelivering valuable outcomes using innovative tech and creative& lateralthinking
Inthis role you will
The principalfunction of this role is to achieve successful and profitableoperation of all groups handled and to work with colleagues in theorder to develop and grow the business from specific clients forthe Groups Business. To deliver the ultimate customer experience byouting the client at the heart of the business. Developrelationships with clients and become the principal point ofcontact for them qualifying quoting and operating their tours.
Keyresponsibilities
* Towork closely with Product Team (who are responsible for booking allservices and hotels for your groups) providing them with all thenecessary tools in order for them to book everything correctly andaccording to the offers confirmed to our agents i.e. correct budgetfor buying rates for both hotel and services timed itineraries anyadditional info they should be aware of during the buyingprocess.
* To assume total responsibility of abooking at 40 days prior undertaking 40 days check and makingfurther adjustment as necessary.
* To create andissue final timed itinerary vouchers and invoicing clients by givendeadline.
* To achieve customer excellence bytaking all necessary steps to ensure the success of the tour fromboth the agent and end clients perspective.
* Toensure the financial details of all bookings are accurate and up todate within the Tourplan platform.
* To visitclients abroad and within the UK as and whenrequired.
* To organise and accompany clientspotential clients on FAM and inspectiontrips.
* To be a team player and support yourcolleagues.
* To participate in the emergencycover rota operating outside officehours.
Theskills we would love to see in yoursuitcase!
* Fluency inEnglish.
* A solid working knowledge of MicrosoftWord and Excel.
* Outlook Powerpoint and theInternet.
* Desire to deliver exceptionalcustomer service.
* Resultsdriven.
* Commercial awareness andunderstanding.
* Highly accurate with anexcellent attention to detail.
* Welldevelopedwritten and verbal communicationskills.
* Ability to make decisions and to workon own initiative and as part of ateam.
* Excellent organizationalskills.
* Tourism relateddegree.
* Further second language(s): Frenchhighly desirable.
* Tourism industryexperience.
Whychoose us as your nextdestination
We are super proud ofour dedicated team of friendly energetic & passionateprofessionals. Our people are key to the success of our business& everybody at WebBeds has their own unique role to play as wecontinue to drive the company forward.
Over 50different languages are spoken by our workforce but whether workingfrom offices in Dubai or London or out in the field in Johannesburgor Buenos Aires we all share the common goal to take pride in whatwe do & to deliver our partners with unbeatable service &support.
* International highly skilledgroup of experts from all around the globe
* Dynamic environment with the chance to growinfluence & impact change
* Disruptivefastgrowing market leader within travel & endless possibilities
* Culture built on collaboration empowerment andinnovation
Findout more about the WebBeds business at #LIHybrid