Customer Service and Logistics Administrator
Near South Telford
Temp-to-Perm
£25,000
Monday-Friday / 9am-5pm
We are looking for a Customer Service & Logistics Administrator to join our growing manufacturing / production client, based in just south of Telford. The Administrator will work alongside the Sales Manager to deliver an exceptional customer service experience for consumers. They are looking for an ambitious, organised individual who understands the importance of delivering the highest standard of customer service to grow a business with a proactive and positive attitude. Due to the remote location of the business, you are likely to need your own transportation as public transport is not likely to be an option.
Duties will include, but won't be limited to:
1. Handling customer enquiries in a polite and timely manner via email or phone, including queries relating to placing orders on the website, delivery issues, order updates, and aftersales.
2. Ensuring all sales orders are processed onto the internal systems swiftly and accurately.
3. Dealing with email and phone queries from couriers and transport agencies relating to outbound deliveries and booking in inbound deliveries on to the system.
4. Carrying out daily operations including customer order processing, customer liaison from order to delivery, tracking orders via pallet networks, account monitoring, and administrative duties as required.
5. Encouraging customers to use the E-commerce site through phone calls and email marketing, including guidance on how to use the online ordering site.
6. Processing documentation and updating the system accordingly.
7. General duties as required by the needs of the business.
Skills and Experience
1. Strong customer service and excellent communication skills.
2. Experience using MS Excel, Word, Outlook and the ability to learn in-house systems quickly.
3. Excellent team player who can adapt to a fast-paced environment.
4. A self-starter who is highly motivated with a keen eye for detail and opportunity.
5. Ability to work under pressure.
6. Ability to prioritise workload and multitask.
7. Relevant experience is preferred; however, full training will be provided.
8. Due to remote location, it is likely that you will need your own transport to get to the site.
The application process:
Our mission is to support our clients in their creation of an equal, diverse, and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time, your details won't be retained. If you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment, or contract, you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire, and North Wales. Prince Personnel specialise in commercial, accounts and finance, and technical recruitment. With the best jobs around, we are an independent agency working hard for you.
Reference: SW26366 #J-18808-Ljbffr