Job details
Role: ICT Support Engineer
Location: Kempston
Salary: up to £19.70
Job type: 6 month contract
Roles and Responsibilities
1. Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk
2. Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system
3. Document fixes for use by others within a knowledge base system
4. Ensure clients and servers remain up-to-date in relation to supplier patches and updates and carry out systems administration tasks in line with the live production environments accurately recording the associated information in the appropriate management system ensuring that client's deliverables remain aligned to relevant licensing agreements
5. Carry out audits of equipment as directed and accurately record the results
6. Support critical hardware and software in a pressured environment, including force control rooms custody units and live operations where time is critical
7. Provision desktop equipment builds and installations of hardware and software. Undertake hardware and software upgrades and re-configuration required to enable growth of the live services to meet changing demands
8. Ensure the Hardware and Software meet present and anticipated needs of the Business
9. This also includes providing guidance and advice to users in the best use of the desktop equipment and services, both on a routine basis and in the course of establishing requirements for emergencies, major incidents or major events
10. Assist with the design and planning of additions and enhancements to the live systems and processes of the department's support model
11. Carry out daily housekeeping, routine system administration, data processing functions, communicating with suppliers and subject to instruction including disposal of obsolete equipment
12. Take an active part in nominated projects by attending project meetings and ensuring the issues relating to support are covered and accounted for within the project. Where required, produce relevant documentation for the ICT Support Team as well as training other members of the team in its use
13. Maintain knowledge and understanding of ICT common faults as well as and awareness of relevant technical and procedural changes within the department and their impact on the work of the ICT Support Team
14. Make recommendations for alterations as necessary in line with corporate aims and objectives
Skills required
15. Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
16. At least 2 years' IT support experience working in a Microsoft Windows environment
17. The Microsoft technology stack is at the core of our environment therefore a working knowledge of areas including AD and admin tools is advantageous as well as VPN technologies
18. Responsible for troubleshooting a variety of faults so a working knowledge of Microsoft Operating Systems including software deployment and support and understanding of networking is desirable
19. At least 1 years' experience of supporting hardware (desktop and/or server)
20. Experience with working within customer service environment
21. Must be highly-motivated, innovative and flexible with excellent time management skills
22. Must be capable of good communications at all levels often dealing with complex ICT issues with non-ICT staff
23. Must be conversant and at ease with all forms of communications
24. Ability to work in a team
25. Ability to work effectively with minimal supervision even when under pressure
26. Self-motivated and well organized
27. Excellent interpersonal skills
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
...
Role: ICT Support Engineer
Location: Kempston
Salary: up to £19.70
Job type: 6 month contract
Roles and Responsibilities
28. Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk
29. Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system
30. Document fixes for use by others within a knowledge base system
31. Ensure clients and servers remain up-to-date in relation to supplier patches and updates and carry out systems administration tasks in line with the live production environments accurately recording the associated information in the appropriate management system ensuring that client's deliverables remain aligned to relevant licensing agreements
32. Carry out audits of equipment as directed and accurately record the results
33. Support critical hardware and software in a pressured environment, including force control rooms custody units and live operations where time is critical
34. Provision desktop equipment builds and installations of hardware and software. Undertake hardware and software upgrades and re-configuration required to enable growth of the live services to meet changing demands
35. Ensure the Hardware and Software meet present and anticipated needs of the Business
36. This also includes providing guidance and advice to users in the best use of the desktop equipment and services, both on a routine basis and in the course of establishing requirements for emergencies, major incidents or major events
37. Assist with the design and planning of additions and enhancements to the live systems and processes of the department's support model
38. Carry out daily housekeeping, routine system administration, data processing functions, communicating with suppliers and subject to instruction including disposal of obsolete equipment
39. Take an active part in nominated projects by attending project meetings and ensuring the issues relating to support are covered and accounted for within the project. Where required, produce relevant documentation for the ICT Support Team as well as training other members of the team in its use
40. Maintain knowledge and understanding of ICT common faults as well as and awareness of relevant technical and procedural changes within the department and their impact on the work of the ICT Support Team
41. Make recommendations for alterations as necessary in line with corporate aims and objectives
Skills required
42. Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
43. At least 2 years' IT support experience working in a Microsoft Windows environment
44. The Microsoft technology stack is at the core of our environment therefore a working knowledge of areas including AD and admin tools is advantageous as well as VPN technologies
45. Responsible for troubleshooting a variety of faults so a working knowledge of Microsoft Operating Systems including software deployment and support and understanding of networking is desirable
46. At least 1 years' experience of supporting hardware (desktop and/or server)
47. Experience with working within customer service environment
48. Must be highly-motivated, innovative and flexible with excellent time management skills
49. Must be capable of good communications at all levels often dealing with complex ICT issues with non-ICT staff
50. Must be conversant and at ease with all forms of communications
51. Ability to work in a team
52. Ability to work effectively with minimal supervision even when under pressure
53. Self-motivated and well organized
54. Excellent interpersonal skills
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
55. skills
hardware