Sales Account Manager (Senior Roles Available)
Salary: £26,000 - £30,000 plus commission
OTE: £60,000 (Real-life examples of overachieving, £80K+ possible)
Hours: 08:30 - 17:30, Monday to Friday
Holiday: 25 days increasing to 30 days with service
Location: Horsham, West Sussex
Who are we?
Global 4 delivers a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles through to gas and electricity, IT and Security services. As a forward-thinking business utilising the latest technology, Global 4 supports a wide range of clients employing between one employee and thousands!
Our class-leading service is unparalleled, and our proposition enables us to welcome hundreds of new customers every year whilst retention is at an all-time high. Our business continues to grow, and we need like-minded, hard-working, and adept individuals to support this growth.
Need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations!
What are we looking for?
Due to a rapid rate of growth, supported by a number of customer base acquisitions, the Global 4 account management division is looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing division.
The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross-selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, mobiles, utilities, and security services, supporting their customers housing their key business services under one Global 4 roof.
What will you be doing?
* Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers.
* Cross-sell and introduce additional services and new platforms to our existing customers through our multi-service discount proposal.
* Retain our customers through building fantastic relationships.
* Act as a point of contact for account queries with help from our extensive support teams.
* Update customer and service information on the in-house CRM system to determine and track future opportunities.
* Opportunity tracking / pipeline development.
* Keeping customers up to date with regards to installations / projects.
What do we need from you?
* Proven experience in telecommunication/IT solution sales.
* Experience in managing and retaining accounts while increasing profitability through cross-selling additional services.
* Excellent communication skills.
* Self-motivated and hardworking individual.
* Enthusiastic, high-energy, and proactive.
* Proven experience of working with and exceeding targets.
* Confident with both telephone and face-to-face interaction with clients.
* Financially and target driven.
What benefits will you receive?
* Free Broadband: after two years! 50% off from day one
* 33 Days Holiday - Including Bank Holidays
* £250 Bright Ideas Scheme: Your innovations are valued and rewarded.
* Flexible Buy & Sell Holiday Scheme: Tailor your leave to suit your needs.
* Pension Scheme & Death in Service Benefit: We've got your future covered.
* Friday Fridge Fun: Kick off your weekends with our special treats.
* Elevating Eye Care Vouchers & Employee Assistance Programme: We care about your well-being.
* Company Lunches & Incentives: Delicious food and exciting rewards await.
* £1,000 Refer A Friend Scheme: Sharing is caring - and rewarding!
* Industry Leading Training & Sales Academy - world-class onboarding
* Summer Parties, Socials & Celebrations: Join us for unforgettable summer parties and celebrations to unwind and build lasting memories together.
Global 4 is deeply committed to diversity, equity and inclusion and making our organisation a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, veteran status, genetic information, or any other protected class.
For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 272910.