Job summary
This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.
Main duties of the job
The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description
Job responsibilities
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Person Specification
Qualifications
Essential
1. Good standard of general education
Experience
Desirable
2. Previous recent experience of reception workPrevious NHS experience in an administrative roleExperience of working with the general public in retail or public services
Additional Criteria
Essential
3. To carry out this role successfully the post holder needs to be fully aware of and adhere to Trust values.
4. KindnessRespectTeamwork