Job Description
Term: Full-time, maternity leave cover (12-months)
Who we are
Founded in 2000, LQA is the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality sector. LQA provides unparalleled insights, strategies, and actionable intelligence to hotel clients in 130 countries to help them monitor service delivery, elevate their guest's experience, and improve operating performance.
About the role
* Tracking, filing and responding to client enquiries
* Scheduling and rostering trainers in the training planner
* Entering data, maintaining databases, and keeping records
* Scheduling and coordinating internal and external meetings using Microsoft Teams
* Compiling and distributing meeting minutes
* Managing internal and external correspondence on behalf of management
* Preparing PowerPoint training proposals and quotations
* Assisting management with ongoing projects as required
* Supporting LQA’s wider administrative team with all training-related tasks
About you
* Minimum 2 years administration experience
* General computer literacy and confidence using the Office suite of applications: Excel (Proficient – with the ability to create formulas), Word, PowerPoint (Proficient – with the ability to create presentations), Outlook, Microsoft Teams, SharePoint
* Excellent communication and interpersonal skills, both verbal and written
* Excellent attention to detail and a passion for exceptional customer service
* Strong organisational skills, with the ability to prioritise work and multi-task
* Must be able to work independently and within a team environment
* Flexible and able to quickly adapt to the changing needs of a growing company
* Hospitality experience and additional languages are a plus