Berry Recruitment are currently looking for a Customer Service Representative to join our client's team based in Rotherham. This role would be working for a local government authority to assist during peak period.
Expected start date: 24/11/2024Expected end date: 28/02/2025
Working days: Monday - Friday, 8:30am - 5:30pm.
Salary: £12.38 per hour
Key Responsibilities:
* Deal with customer enquiries at reception and over the telephone.
* Receipt and distribute incoming post, process correspondence, and send mail out.
* Gather information to report back to others.
* Set up and produce non-standard letters/templates/spreadsheets/documentation, update and maintain databases, and produce management information.
* Provide help and assistance to staff in the use of IT packages/systems.
* Carry out filing, maintain staff records, prepare documents for scanning, photocopying, faxing, arrange meetings, diary appointments, handle post, and take minutes.
* Provide full support for arranging events, including producing materials, booking venues, booking catering, and sending out invitations.
* Ensure the section complies with administrative procedures relating to Council Policies, Standing Orders, Financial Regulations by providing advice and/or administrative support.
* Handle and reconcile cash in accordance with agreed procedures.
* Supervise and allocate work to more junior staff.
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