Business Analyst – Digital Services £36,389 - £37,411 per annum, 37 hours per weekPermanent ContractCirencester
We are looking for a Business Analyst to join our dynamic team and support the development of innovative digital solutions across Publica and the partner councils.
As a Business Analyst – Digital Services you will support the ICT department with the development and deployment of digital customer focused solutions across Council Services for the Forest of Dean, Cotswold & West Oxfordshire District Council as well as Publica, keeping up to date with new technologies.
Your role will be primarily working within the team to deliver services and integrations into other 3rd party platforms, such as payment systems and in-cab technology using the Salesforce Service Cloud system. You will work closely with the other colleagues within the immediate team, Customer Services Managers, Channel Choice, and Waste Management clients.
This role will also include writing and carrying out testing procedures and user guides, ensuring the customer journey and online self-serve is at the fore front of any project.
You will need
1. Excellent understand of Council Systems and Processes
2. At least 3 years’ experience providing ICT Application support in a Council environment
3. Have experience of working within an innovative team env...