We are looking for a proactive and experienced Internal Sales and Customer Service Manager to oversee our internal sales team and customer service operations. This role is pivotal in driving sales growth and ensuring outstanding service delivery to our customers. You will lead the team in achieving sales targets while maintaining high levels of customer satisfaction.
Note: This is a fulltime (Mon-Fri ) office based role. The ideal candidate will live in a commutable distance or be willing to relocate.
Address: Aidelle House, Lancaster Road, Cressex Business Park HP12 3QP
Role;
1. Manage, mentor, and motivate the internal sales and customer service teams to drive sales growth and achieve performance targets.
2. Conduct regular training sessions to enhance team skills in sales techniques and customer service excellence.
3. Develop and implement sales strategies to drive revenue growth and achieve sales targets.
4. Take responsibility for departmental processes and procedures.
5. Oversee daily operations of both departments, ensuring timely and effective responses to customer inquiries and issues.
6. Monitor team performance metrics, including sales targets and customer satisfaction levels.
7. Provide regular feedback and coaching to team members to improve perfo...