Customer Service Executive
Location: Towcester, Northamptonshire, NN12 7LS
Salary: Competitive
Job Type: 12 month fixed term contract
Our client is first and foremost an independent, family-owned business. Deeply committed to its values, it has always enjoyed a close relationship with its vet clients.
With an offering of more than 15 different services, they aim to provide all the support you need to get the most out of their products and expertise in the animal health industry.
The Role
1. First point of contact for the Companys customers via their careline supporting Veterinary professionals, Pet owners, Farmers, Wholesalers and Retailers, delivering a high level of customer service and efficiency in support of their enquiries.
2. Working in collaboration with the team of vets, provide support for technical and quality enquiries related to their product portfolioand associated services.
3. Continually invest in technical knowledge and understanding of their product portfolio and related market throughregular training.
4. Work closely with their external suppliers, wholesalers and distributors within the UK and ROI, in relation to direct supply of their products and services, execute timely and accurate administration including sales order processing, order acknowledgements, invoicing, raising credits, debits and resolving cus...