Join a leading financial services organisation as a Compliance and Complaints Officer and make a real difference in the lives of their customers. With their commitment to excellence and high ethical standards, they are dedicated to providing exceptional service and positive outcomes for all their stakeholders. If you are passionate about compliance, customer satisfaction, and problem resolution, this is the perfect opportunity for you!
Responsibilities:
Investigate and resolve customer complaints, ensuring timely and fair outcomes.Collaborate with various teams within the organisation to identify and rectify compliance issues.Conduct regular compliance reviews to assess adherence to regulatory frameworks and identify areas for improvement.Develop and implement effective strategies and policies to ensure compliance across the organisation.Provide training and guidance to staff on compliance-related matters.Stay up to date with regulatory changes and ensure the organisation's processes and policies align with the latest requirements.Assist in the development of compliance reports and presentations for senior management.
Requirements:
Strong knowledge of FCA regulations and industry best practises.Proven experience in complaint handling and resolution.Excellent analytical and problem-solving skills.Exceptional attention to detail and ability to manage multiple tasks.Strong interpersonal and communication skills.Ability to work independently and as...