Role: Assistant Director, Housing Management
Department: Economy
Reporting To: Director of Housing Transformation
Areas of Responsibility: Housing Strategy and Partnerships, Neighbourhood Services, Estate Management, Leaseholder Services, Contract Management, Homelessness Prevention, Supported Housing, Allocations, Financial Inclusion, Fire Safety Plus
Job Overview
We are thrilled to partner with Hammersmith and Fulham Council in their search for an experienced Assistant Director of Housing Management. This role is an opportunity to drive both strategic and operational improvements across the Council's Housing Management division, with a primary focus on Neighbourhood Services, Estate Management, Leaseholders, and effective contract management. If you are ready to take on a high-impact role that balances leadership and operational excellence, we encourage you to apply.
About the Role
This position requires an individual who can balance strategic leadership with hands-on operational oversight, ensuring an excellent resident-focused housing service across 17,000 homes. In this role, you will:
Lead Operational Delivery: Provide operational leadership for Neighbourhood and Estate Management, Leaseholder Services, and contract management, ensuring services are responsive, efficient, and continuously improving.
Drive Resident-Centred Services: Champion a resident-first approach, embedding continuous improvement across housing services and strengthening rel...