Role: Customer Service Team Leader
Location: Reading (hybrid after probation)
Hours: 37.5 per week Mon-Fri between 8am-6pm (occasional Sat AM)
Salary: £36,000 + annual bonus + great benefits
This is an exciting opportunity for an experienced Customer Service Team Leader to join my growing clients team based in Reading.
Your role as a Customer Service Team Leader:
1. You will be the primary escalation point for Customer Service Advisors
2. Manage Team Workload and support CIC management team ensure optimum service in KPI and quality and required resource is maintained
3. Lead, manage, motivate, and support a team of up to 15 by providing regular feedback on performance, providing coaching and development plans
4. Ensure daily performance is maximized, and manage downtime
5. Promote a culture of motivation and positive morale amongst team members by building team spirit, participation and recognizing the contributions of individuals.
6. Ensure the continuous development of processes and procedures to support and enhance the team's effectiveness in delivering first class customer service.
7. Support a culture of innovation - challenge current status quo and be well read on current and future customer service trends and behaviours
8. Attend supplier reviews and daily interactions direct with client re...