Job Description
About the Company - Since our inception in 2006, we set out with a bold vision: to empower aspiring brands with world-class fulfilment and logistics solutions. By delivering exceptional service and unbeatable value, we create customer loyalty beyond all reason and make scaling effortless for our customers. What started as a humble two-person operation in a 10,000 sq. ft warehouse has grown into one of the UK’s premium omni-channel fulfilment businesses. Today, we are proud to be acknowledged for our strong brand presence, esteemed reputation, and consistent, sustainable year-on-year growth in the sector.
About the Role - As a Customer Account Executive (CAE) you will play a key role in managing relationships with our customers to ensure customer satisfaction leading to retention and business growth. By understanding and meeting customer needs, you will build trust and loyalty, which is essential for long-term business success.
Responsibilities -
* Act as the “Customer’s Champion” in overseeing daily service excellence
* Pro-active account planning and development
* Hosting recurring customer account reviews both onsite and offsite.
* Timely professional responses to all aspects of customer contact
* Weekly activity invoicing and a first line responder for any billing queries
* First line credit control duties
* Promotion of value added supplementary services
* Approval and circulation of service performance reporting
* Customer contracts renewal
* Monitor activity profile and provide frequent demand forecasting to operations
* Trouble shoot and problem-solve including managing and communicating Non-Compliance
* Managing change, through the implementation of new business initiatives and strategies.
* New business onboarding from initial introduction through to 12 weeks review.
Skills & Qualifications -
* Strong communication and interpersonal skills.
* Ability to build and nurture relationships.
* Sales and negotiation expertise.
* Proficiency in CRM software and data analysis tools.
* Problem-solving and conflict-resolution abilities.
* 3-5 year’s work experience in a similar customer-facing role preferably within third party logistics or ecommerce environment.
* Experience of using CRM related tools e.g. HubSpot, Web Portals, etc.
* Competent in the use of Microsoft Office Suite
Pay and Benefits Package
We're committed to providing a rewarding, inclusive, and supportive work environment to help you thrive both professionally and personally.
We recognise the importance of offering a competitive and rewarding pay and benefits package to attract and retain top talent. Our comprehensive package includes:
1. Competitive Salary:
We offer a competitive base salary that reflects your experience, skills, and contribution to the company.
2. Health and Wellbeing:
* Health insurance coverage, including medical, dental, and vision benefits.
* Access to mental health support programs and employee assistance services.
* Wellness initiatives and discounts on gym memberships.
* Free refreshments and fresh fruit weekly
3. Retirement Plans:
* Access to the Company pension scheme with employer contributions to help secure your financial future.
4. Paid Time Off:
* 21 Days Annual leave allowance, rising to 25 Days in addition to public holidays
* Sick leave and compassionate leave policies to support your wellbeing.
5. Professional Development:
* Ongoing opportunities for training and development to support your career growth.
* Reimbursement for approved professional certifications and memberships.
6. Additional Perks:
* Employee discounts on products/services.
* Team-building activities and social events.
Equal Opportunity Statement - 3P Logistics Ltd is committed to promoting equality and diversity in the workplace. We believe that a diverse and inclusive environment fosters creativity, innovation, and success. We are an equal opportunities employer and provide a fair and respectful working environment where all employees and applicants are treated with dignity and respect, regardless of their race, gender, gender identity, age, disability, sexual orientation, religion, belief, or any other characteristic protected by law.
We are dedicated to ensuring that all recruitment, training, promotion, and other employment decisions are based on merit, skills, and business needs, with no discrimination. We strive to eliminate barriers to equality and encourage individuals from all backgrounds to apply and thrive in our workforce.