Do you thrive when resolving issues and delivering a top-notch service? Do you enjoy providing end-to-end customer service? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you.
Please note, this role is based in Bath with 6 months of training in our Trowbridge office.
What you'll do
Joining us as a Customer Case Handler, you will play a key role in bridging the communication gaps within our customer journeys. You will provide outbound warm voice communication support for scheduling activities as well as operational outcomes when necessary.
Communication skills are a big part of this role. You will be able to clearly understand the status of an incident and relay this information to our customers in a clear manner within an appropriate timeframe via phone and email, ensuring customers with ongoing or repeat incidents are communicated with regularly.
What you'll need
You will have a positive and enthusiastic manner and be motivated and driven to provide excellent customer service. You will be able to multi-task and prioritise your workload effectively using your communication, organisation and time management skills.
In addition, you will be confident using different IT systems and have strong negotiating and influencing skills, while also supporting and striving for process improvement and a culture of innovation.
What you'll receive
1. Total pension contributions up to 20%.
2. Career progression and professional development opportunities.
3. 25 days' holiday rising to 28 with length of service.
4. The opportunity to buy up to 10 days' holiday and sell up to five every year.
5. A healthcare package that allows you to claim back healthcare costs.
6. Life assurance of up to eight times your salary.
7. A new electric car in exchange for part of your gross salary.
8. Cashback and discounts from more than 3,000 retailers.
9. One paid volunteering day each year.
10. Enhanced family leave and pay arrangements.
11. An interactive health and wellbeing platform.
12. Support from mental health first aiders.
13. A £1,000 referral fee if you recommend someone to work for us.
Who we are
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.
Sound interesting? Click Apply Now.