The responsibilities of the Contract Compliance and Monitoring Manager include a focus on performance monitoring, contract compliance and audits / reporting on service delivery. Key areas of service delivery to support the company ethos of ‘Life, Law, Business’ : Life (People Focused): Provide leadership, operational excellence, support and advice to on site teams. Implement development/corrective plans as required following audits. Monitor and report to Contract Manager on training requirements across the teams – core, competence and developmental, ensuring required training is appropriate and valid. Ensure the site has appropriate level of authorised personnel to meet the demands of the contract. Support new staff members, to ensure Policies & Procedures, processes etc. are understood and adhered to. Provide support to less experienced members of the team. Role model behaviours, values and integrity at all times. Law (Legal Compliance) : Ensure delivery of statutory and non-statutory compliance across allocated site/s. Carry out documented checks and measures for, compliance and service. Full understand the Service Provision Agreement/Service Contract and understand the contract deliverables and payment mechanism, including penalties for poor performance and/or unavailability. Ensure site services are delivered in line with contractual and statutory requirements, to mitigate possibility of service failure deductions. Ensure Risk Assessments and Method Statements are in place and reviewed regularly to keep them valid. Review of O&M Manuals held on site to ensure updated information is in the folders Business (Commercial Awareness) : Identify to the Contract Manager any failings of PPM which require addressing. Ensure correlation of PPM and lifecycle and project plans in line with 1-5 year lifecycle plans. Interrogate reports from Helpdesk and ensure accurate contractual interpretation and application of service failures for any non-conformities Ensure CAFM data accuracy for asset data, location/space, room data sheets and PPM planning, ensuring any changes are fully documented and approved as required. Report any issue immediately that may affect the service user/service of the site. Management of specific projects as dictated by the needs of the business. Deliver, support and provide accurate information for any audits that are completed for sites.