Join us and help deliver the exceptional, every day.
Job Title: Account Manager
Contract Type: New Contract
About Us: Mitie is a leading FM company specializing in all management of building maintence. We pride ourselves on delivering exceptional service to our clients, and we're excited to expand our team with a talented Technical Account Manager.
Role Overview: As a Account Manager, you'll be the primary point of contact for our clients, ensuring seamless delivery of FM services. You'll collaborate with cross-functional teams, manage client relationships, and drive operational excellence.
Responsibilities:
1. Client Relationship Management:
2. Build strong relationships with key stakeholders.
3. Understand client needs and proactively address any issues.
4. Regularly communicate updates and progress.
5. Operational Excellence:
6. Oversee service delivery, ensuring quality and adherence to SLAs.
7. Coordinate with technical teams (maintenance, engineering, etc.).
8. Monitor contract performance and identify areas for improvement.
9. Financial Management:
10. Manage budget and financial aspects of the contract.
11. Ensure cost-effective solutions without compromising quality.
12. Contract Mobilization:
13. Lead the transition to the new contract smoothly.
14. Collaborate with internal teams for successful onboarding.
Qualifications:
15. Bachelor's degree in relevant fields.
16. Proven experience as an Account Manager in FM or related industry.
17. Strong technical understanding of FM services.
18. Excellent communication and negotiation skills.
19. Results-oriented and customer-focused.
Benefits:
20. Competitive salary
21. Health and wellness benefits
22. Professional development opportunities
23. Collaborative work environment
24. Company vehicle
How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience to us via the link below
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.