Our prestigious client based on the outskirts of Camberley are currently recruiting for an experienced Customer Service Representative to join their busy team. The customer service team delivers an efficient and consistent service from start to finish so we are looking for an enthusiastic & experienced person.
* Location: Camberley
* Job type: Permanent
* Working Hours: 8.30am - 5pm Mon - Thurs & 8.30am - 4pm on a Friday
* Salary: Depending on experience
* Benefits: 26 days holiday plus bank holidays, pension, life assurance, private health after probation
As the Customer Service Representative, you will be responsible for:
1. To be the customer's first point of contact providing a welcoming, courteous, and helpful service, promoting at all times a positive image of the company.
2. Ensure that all customer needs are met, and opportunities maximised, making sure instructions and requests are correctly interpreted and fully 'owned' and actioned.
3. Process all customer orders accurately and input into our IT Systems ensuring that all SLA's are met, up-selling additional products and services where appropriate.
4. Take ownership for all orders ensuring they are completed on-time and in-full, keeping customers fully informed in a professional and honest manner, enabling them to accommodate any revised service levels where necessary.
5. ...