Medico-Legal Clerk (NHS AfC: Band 2) - Administrative and Clerical - Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of administrative skills to join the Medico Legal Team. The successful candidate will be based at Seaton Delaval; however, may be required to work on other sites within the Trust to ensure a high-quality service is provided at all times.
The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, and may be required to work weekends and Bank Holidays to meet the demands of the service.
This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team.
Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.
Provide timely, accurate and comprehensive computer input into the Medico-Legal database to achieve efficient recording and processing of Medico-Legal and Subject Access requests.
Applicants must be able to demonstrate a good knowledge and understanding of Subject Access Requests and of the General Data Protection Regulations (GDPR).
Good interpersonal skills for effective communication with colleagues and third parties are essential for this role, as well as good keyboard, numeracy, and literacy skills.
Experience of working in a hospital-based Health Records and an understanding of the NHS organisation would be advantageous.
The successful applicant will be required to work as a member of the team to ensure that a seamless service is provided for the customers.
Assisting customers who may have communication difficulties.
Working to designated timeframes.
Maintain good working relationships to enable clear channels of communication.
Work as a flexible member of the team providing support to colleagues.
Keep supervisors informed of progress of work and refer any potential problems that arise as soon as possible.
Good knowledge and skills in the use of NHS computer technology and software e.g., PAS, Mediviewer, e-mail, relational databases.
Demonstrate good numeracy, literacy, and keyboard skills to enable accurate data capture.
Good knowledge of GDPR and Freedom of Information (FOI).
Ability to prioritise and organise workload with competing and changing priorities to meet national guidelines for the release of patient information.
Provide non-clinical Subject Access Requests advice to patients and third parties.
Follow national, corporate, and local policies and procedures in all areas of work.
Ability to act in a professional and courteous manner when dealing with all disciplines of staff, suppliers, and members of the public.
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