Role: Senior Planner
Contract: Tep to Perm
Salary: £17.82 umbrella rate
Location: Walton, KT22
Sector: Social Housing
Purpose of the role:
To manage the planning teams and provide an effective and efficient service and to support the work of the Service Delivery teams. Manage the work-load of planners, to ensure the most efficient and profitable management of all works.
Day to Day duties:
Manage and oversee all aspects of operational administration being carried out by your direct reports
Produce weekly performance reports including gathering, recording and checking accuracy to achieve KPI success.
Oversee and support the Scheduling Teams in the allocation and booking of works
Ensure Accuserv is utilised in closing down jobs to secure month end application, and that supporting paper work is in place to back up applications.
Successful management of dashboards and works in progress to comply KPI requirements.
Liaise and report any risks to jobs to the service delivery manager
Maintain correspondence, telephone and email protocol
Oversee your team and offer support in raising and Inputting of works orders in accordance with contract requirements
Ensure prompt resolution of queries & complaints received by phone, fax, email, letter are dealt with in line with service standards
Check all operatives have confirmed their work by 8.30am and tenants are informed of an potential delay by no la...