Job description:
Job Title - Income Officer
Head Office Location: Brindley Place, Birmingham
Job Location: SN14 0GU
Salary - £33400 - £41800 (+ £750 Car Allowance) per annum
Contract type - Permanent
Working hours - Full Time (37 hours per week)
Closing Date - 9 October2024
Interview Date - 14 October 2024
About the role
We are currently recruiting for a permanent Income Officer to join our team. This role is based in Chippenham.
This role is part of the Customer Accounts Team and is primarily responsible for recovering arrears from a variety of tenures.
Your role as Income Officer will be to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection.
You will be responsible for maximising rental income for our customers, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.
To manage complex tenancy issues including under occupancy, abandonments, Debt relief orders and breathing space cases. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.
Please note that if you are successful in this role, we will require a ...