We have an exciting opportunity to help lead a team of staff and volunteers at Hill Top, the farmhouse retreat of Beatrix Potter. As one of the Welcome Managers, you'll help to lead the staff and volunteer team to welcome our visitors and help them enjoy their visit. You'll support and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service, and leading on membership recruitment and fundraising.
Regular weekend working (one weekend day per week) and working during school holidays will be required.
What it's like to work here:
Reporting to the Property Operations Manager, you'll work alongside the other Welcome manager to lead a Welcome Team of 14 Welcome & Service Assistants and 20 volunteers, role modelling exceptional customer service.
Within this role you get to work closely with other departments, supporting the property aims in Retail, Programming and Collections. You'll receive training in people management, and as part of our Duty Management team, training in managing the site as a keyholder. You will be given the opportunity to develop your knowledge and understanding of accessibility and inclusion in a heritage setting.
Hill Top House, part of the South Lakes property portfolio, was the start of Beatrix Potter's life as a farmer and conservationist in the Lake District. A truly international icon...