Job Description
Main Purpose of the role;
Responsible for the day-to-day management of the quality assurance team to ensure all products are manufactured safely and meet or exceed customer specifications.
Key Responsibilities
Audits
· Support the site actively in the preparation of and during Customer or Third-Party Audits
· To deputise in the absence of the Factory Technical Manager.
Team
· To manage, motivate and develop a team of Quality Assurance personnel, who will audit the Quality Systems according to a defined schedule.
· Identify training needs within the team and manage performance
Compliance
* Factory based role with close collaboration with other functions to ensure product safety and quality, specifically:
* · To ensure that all technical policies and procedures are adhered to within the manufacturing environment and review compliance.
* · HACCP – ensure that CCP are monitored and verified
* · To ensure Technical Systems are adequately monitored so that documentary evidence can be provided to support a “due diligence” defence in the event of a food safety or quality issue.
* · Ensure all agreed testing schedules are adhered to e.g., raw materials, finished products, environment, taste panel and lab samples.
* · Confirm calibration schedule is maintained and appropriate corrective action is taken where required.
* · Attend customer panels as required.
* · Form part of the internal audit team.
* · Support when required the planning and maintenance of the validation schedule
Management of KPIs
* · Manage process deviations e.g., concessions and incidents
* · To analyse laboratory results, understand data and report to business as appropriate.
* · Identify trends and out of spec results and drive appropriate corrective actions
* · To aid with the investigation of customer complaints, trending, and communication of these investigations to customers as appropriate
Collaboration with external and internal teams
* To review contractor/service provider platforms e.g., pest control and ensure outstanding recommendations are closed out in a timely manner, trend results on a quarterly basis and escalate any issues to relevant departmental manager.
* To aid in the delivery of technical projects as required by the business and/or appropriate for personal development.
* Liaise with Supplier Assurance Manager to maintain the raw material supplier non-conformance system. Verify that appropriate corrective actions have been taken by the supplier to close off any non-conformances raised.
Knowledge & Experience
· HACCP Level 4 and Food Safety Level 4 desirable.
· Degree/HND in Food related discipline.
· Chilled Food Manufacturing background – chilled ready meals experience essential – minimum of 3 years’ experience
· Management of small team of people
· Good knowledge of Validation & Verification
· Ability to write reports & analyse data
· Internal Auditing Qualification (Lead Auditor or similar)
· Sound knowledge of BRC & interpreting customer policies
* Liaising with customers