* Attendance Bonus: £1,070 per annum (Paid Quarterly)
* 23 days holiday raising with length of service
* Company Pension Scheme with 6% Employer contributions after 12 months service
* Life Insurance of 2 x Basic Salary
* Company Sick Pay
* Free Parking
* BP Fuel Card
* Cycle to Work Scheme
* Vodafone and Local Gym Discounts
* Employee Assistance Program
* Training & Development
* Annual Pay Reviews
Key Duties & Responsibilities:
Our Customer Service Administrators play a key role in our client interface. The ideal candidate will have experience delivering an excellent level of customer service and an administrative background to support our planning and dispatch teams. This will involve navigating our planning system and customer relationship management systems to find information and provide prompt responses to clients’ queries, including the investigation and resolution of complaints. You will interact with senior managers and over 1,800 customer sites. You will confidently respond to telephone, email, and SMS queries, documenting resolutions accurately and professionally. Your role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered, and investigating discrepancies.
This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particularly in customer service and planning functions.
Hours of Work:
Approximately 37.5 hours per week covering days and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 – 16:30) and 2 late shifts (10:00 – 21:00).
Our Ideal Candidate will:
* Have a confident and friendly telephone manner and be able to liaise with people at all levels of our organisation, as well as directly with customers.
* Demonstrate a high level of attention to detail and organisational skills.
* Be a team player who can work to individual and shared deadlines.
* Be proficient in IT, particularly Microsoft Office - Outlook and Excel.
* Have the ability to work a shift pattern that covers mornings, evenings, and weekends.
* Be flexible in their working hours and able to cover shifts when required.
* Have strong communication and interpersonal skills, with the ability to build effective working relationships.
* Live within a commutable distance.
* Have experience working in a fast-paced customer service/call centre environment.
* Have working knowledge of UK geography (desired but not essential).
* Have working knowledge of WinDMS (desired but not essential).
* Have an understanding of Drivers’ Hours Regulations (desired but not essential).
* Be CPC qualified or hold other transport industry qualifications (desired but not essential).
* Have experience working in the transport industry (desired but not essential).
If you feel you have the necessary skills and qualifications for this role, please apply now.
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