LB276 - UPS Service ManagerLocation: Royston/M4 corridorSalary: £35,000Overview:As a UPS Service Manager, you will play a key role in maintaining our strong reputation with our customers.Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.Duties and Responsibilities:
* Run the operations from receiving an order to dispatching the goods to the customers
* Check delivery of inbound goods.
* Managing the Delivery notes and emailing them to customers
* Coordinating shipments and tracking invoice payments
* Coordinating delivery schedules with our couriers and drivers
* Monitor the level of inventory and report issues to management.
* Oversee the management of goods for dispatch, including the required documentation and shipping labels.
* Liaising with customers on delivery/visit schedule
* Ensure Company Quality Engineering standards are kept
* Conduct Site surveys to assess the work required to enable Quotations, Risk and Method creation and project planning.
* Reviewing/storing technical reports and data.
* Highlighting further site actions if required
* Completing paperwork relating to site visits
* Completing personal expenditure claims including, cash expenses, mileage logs and other expenses.
* Showing initiative in the generation of income for the company.
* Resolving any problems with the team, plans and budget to ensure that the project flows smoothly
Skills and Qualifications:
* Strong Verbal and written communications Skills
* Ability to act promptly and with intention to make things happen efficiently and effectively
* Demonstrated ability to work well in collaborative environment and to communicate effectively with clients and end users
* Self-directed/motivated
* A Strong command of Microsoft Word and Excel
* Commitment to providing great customer service with strong organisational skills
* A proven track record of strong customer service working within a face-to-face customer service environment
* Adaptable to changing situations
* Flexibility as required
* Service Delivery Focused
* Commercial Awareness
* Due to the nature of the role, we will require you to have a full UK driving licence
* 2 Years experience within the UPS and standby Battery systems environment
Location: Royston/M4 corridorSalary: £35,000