Regional Property Manager: £54,224 - £57,077
9 Month Fixed Term Contract
We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia.
You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPIs.
What you'll need to succeed
1. Strong leadership skills and background in managing a multifaceted repairs team
2. Experience of Contract Management (essential)
3. Proven competency with building pathology
4. History of dealing with customers from different backgrounds, and delivering a positive and transparent service
5. Experience of analysing customer feedback to achieve service improvements
6. Attention to detail and accuracy in reporting
7. Experience of working with external stakeholders
8. Experience of dealing with customers and responding to customer enquiries on the phone and in writing
9. Budget management adhering to budget set and managing expectations
10. Strong Leadership skills and the ability to manage a varied and demanding workforce
11. A self-starter who i...