About The RoleTeam – Platform EngineeringWorking Pattern - Hybrid – 2 days per week in any of the Vitality Offices (Bournemouth, London or Stockport). Full time, 35 hours per week. We are happy to discuss flexible working!What this role is all about:The Senior Network Services engineer has the task of managing the performance and availability of all voice and data communication services to agreed service levels. You will design and build new services and act as a point of ownership for the strategy and roadmap for communication services across public and private clouds.Key Actions
1. Leads design and development of complex, integrated solutions to meet business requirements or enhance performance of Vitality’s voice and data communication services.
2. Owns leadership in planning and delivery of Voice and Data Comms projects and service changes. Ensures each project is well defined and has plans for success.
3. Responsible for the management of day to day support and maintenance of voice and data comms infrastructure. You will resolve and make decisions on more complex incidents and service requests.
4. Development, support and maintenance of run books and SOPs to support network operations for new services.
5. Identify, plan and execute service improvement opportunities to optimise return on investment, efficiency, reliability, and simplici...