We're partnered with the UK's fastest growing Datacentre operators - nationally recognised as the best employer for staff satisfaction, on-the-job training, transparent career progression planning and salary packages.
All employees receive an annual bonus for contributing to the team's success!
As a Service Delivery Executive, you will be the first point of contact for our customers, providing timely and effective technical support.
You will work closely with other IT teams to troubleshoot problems, escalate issues, and maintain high standards of service delivery.
Starting salary of £28,050 + annual bonus (up to 30%).
Best-in-class training and progression opportunities.
Work/life balance - day shift only (9am - 5:30pm).
Hybrid role with HQ in Corsham.
Provide first-line technical support via phone, email, and in person, ensuring all issues are logged and tracked in the service management system.
Diagnose and resolve hardware, software, and network-related issues.
Monitor and manage service desk tickets, ensuring SLAs are met and incidents are prioritised effectively.
Identify recurring issues and suggest improvements to reduce incident frequency and enhance service delivery.
Strong interpersonal skills with a clear, professional and confident telephone manner.