Job summary
Sandwell Talking Therapies is part of the Black Country Healthcare NHS Foundation Trust, and is committed to improving health and wellbeing, tackling inequalities and providing high quality, responsive and efficient services within the Improving Access to Psychological Therapies (IAPT) guidelines.
The IAPT programme supports the frontline NHS in implementing NICE guidelines for people suffering from depression and anxiety disorders. The teams offer a range of psychological therapies to treat people and bring them to recovery using a system of stepped care.
An exciting opportunity has arisen to recruit a Duty Coordinator to provide support and guidance, to the clinical and admin team.
A blended approach to working from home will be considered following induction.
Main duties of the job
Job Purpose
As Duty Coordinator, you will accept referrals into the service and make decisions on the suitability of those referrals. Establishing a pathway for referrers and patients, you will act as a point of contact for external professionals and service users when they are seeking help or advice.
The post-holder will be expected to contribute to the development and maintenance of the service and meet performance standards for output and clinical outcomes.
The Duty Coordinator is not expected to carry a caseload of clients, and will instead support staff to work with IAPT-appropriate cases for which they have received suitable training. The post is suitable for Mental Health practitioners from multiple professions ( Nursing, Mental Health Therapists, Psychology).
About us
Working for our organisation
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
1. Adult and older adult mental health services
2. Specialist learning disability services
3. CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Job description
Job responsibilities
Some of your main duties will include:
4. Supporting staff with queries regarding triage, treatment, and access to secondary care if required.
5. Triaging referrals entering the service via the IAPT self-referral portal or from other professionals.
6. Supporting the admin team with client/Duty queries.
7. Working as a referral coordinator within IAPT, being the first point of contact for patients presenting with mental health problems.
8. Managing triage referrals and make clinical decisions about appropriate services.
9. Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.
10. Bringing to the immediate attention of the Team Manager(s) and/or Operational Manager any situation that cannot be adequately supported, supervised or managed.
Person Specification
Qualifications
Essential
11. Professional qualification (RMN, OT, CBT, Psychology).
12. Degree or equivalent qualification / experience in delivery of mental health interventions.
13. Evidence of continued professional development.
14. Counsellor level 5
Desirable
15. Professional registration with governing body.
Experience
Essential
16. Working within a multi-disciplinary team.
17. Working in a mental health team and assessing risk.
18. Partnership working both multi-agency and multi-disciplinary.
19. Triaging referrals and making clinical decisions about appropriate services.
Desirable
20. Supporting staff in the day to day provision of clinical services.
21. oExperience of collaborative working across agencies and professional disciplines.
Knowledge
Essential
22. Knowledge of assessment applicable to a range of mental health needs.
23. Ability to assess risk and identify opportunities for risk mitigation.
24. Knowledge of safeguarding and action to take if you suspect an individual is at risk.
25. Knowledge and Understanding of equal opportunities legislation and policies.
26. Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.
Skills
Essential
27. Excellent communication skills.
28. Excellent interpersonal skills including negotiation and conflict management.
29. Evidence of effective organisational skills.
30. Evidence of maintaining accurate and contemporaneous record keeping.