CRM Manager - Retail (East Anglia)
Help Shape the Future of Retail | £Competitive
About My Client
My client is an ambitious and rapidly growing specialist retailer with big dreams. Currently turning over £25M annually, they’re on an exciting journey to become the UK's leading retailer in their field. With over a decade of expertise and a nationwide presence, they’re investing heavily in transformation and growth.
Their customers trust them as experts, and they’re now revolutionising their digital presence to match the outstanding experience provided by their in-store specialists. This is your chance to join a business that’s serious about growth, backed by leadership with a proven track record of scaling retail brands.
The Role
They’re seeking an experienced CRM Manager to unlock the full potential of their customer data and drive their digital transformation. This is a greenfield opportunity to build and execute their CRM strategy from the ground up, working with cutting-edge tools and a substantial marketing budget.
Key Responsibilities
Develop and implement comprehensive CRM strategies to enhance customer engagement and lifetime value
Design and maintain their customer data architecture
Lead the analysis of customer behaviour to inform targeted marketing strategies
Define and execute personalised communication campaigns
Drive measurable improvements in customer engagement and sales
Collaborate with Market...