Role Summary
* Responsibilities: By stepping into the pivotal Senior IT Administrator role within our Technical Operations team, you will be responsible for delivering first class IT administration, system maintenance, process management, independent IT project delivery, supplier management, and more.
* Salary: £33,000 to £40,000 per annum, depending on your previous experience.
* Benefits: Discretionary profit share bonuses, hybrid working options that allow you to work from home up to 50% of your time after passing probation, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more.
* Role Type: Full-time, permanent.
* Start date: This role will ideally commence on Monday 2nd December 2024. However, we can also consider applications from those seeking a deferred start date in 2025. You will be asked to state your availability on your application form.
* Location: This role is available in our Global Headquarters in Cambridge.
About the Role
In recent years, our Technical Operations (TechOps) team has heavily invested in advancing the company’s technology infrastructure and building a community of passionate IT professionals who strive for superior standards, beyond those of a traditional IT department. With the continued growth of Costello Medical and the TechOps team, we are seeking a Senior IT Administrator who will bridge the gap between our small group of IT Administrators and the management team. In this role, you will be responsible for independently crafting bespoke solutions, designing and delivering projects, overseeing the day-to-day administration of junior colleagues, and ensuring all technical administration aligns with company standards.
Key responsibilities will include:
* Delivering exceptional daily system administration and serving as a point of escalation within the team, designing tailored solutions and IT-related communications that fit our unique requirements.
* Proactively proposing and implementing improvements to IT processes.
* Designing, delivering, and overseeing the business impact of a wide range of technical projects.
* Writing, updating, and maintaining IT documentation.
* Supporting the career development and growth of junior colleagues, which may include onboarding new team members, identifying training needs across the team and delivering training.
* Building and maintaining an effective supplier network to ensure the company receives optimal service.
* Acting as a conduit between the TechOps team and the wider company, developing strong working relationships with others.
About You
We are seeking a highly motivated and proactive individual eager to work within a strong team to deliver major projects and continuous improvements to IT services. You will enjoy building relationships with customers and managers across the company, communicating IT changes to non-technical audiences, and confidently advocating for new ideas and solutions. You will have a strong sense for business impact and be able to sign off on project work with minimal oversight, seeking advice from IT management as required.
This role is therefore ideal for someone ambitious and ready to take on significant responsibility, working closely with IT management to shape their own career and make a substantial impact on the team and Costello Medical.
Essential requirements for the role are:
* 3 to 5 years of experience in an IT-related role, with at least 2 years in system administration specifically. This includes user identity/account/access management, device management, account security, SaaS configuration, as well as process and change management.
* An in-depth understanding of the Microsoft technology stack, including Windows, 365, Office, Endpoint Manager, Entra ID, Exchange Online, Teams, Defender, Conditional Access, and more.
* A track record of independent working, self-motivation, and proactively seeking the support needed to succeed.
* Experience leading and overseeing IT-related projects, paying close attention to risks, progress, communication, and documentation requirements to ensure timely and comprehensive project delivery.
* The ability to get the best out of a team; this includes proven experience supporting, challenging, delegating to, and supervising others, delivering clear communication on tasks, project requirements and expectations, as well as inspiring confidence in others.
* A “can do” approach, and the initiative, positivity, and creativity to continually improve processes.
* A results-driven mindset, with a productive drive to get tasks completed efficiently and effectively.
* Excellent organisational skills and the ability to prioritise your own time effectively, managing conflicting and changing demands.
* Familiarity with industry-standard IT policies and processes.
* Experience developing clear technical and user-facing documentation.
* Excellent written and verbal communication, including the ability to communicate confidently and professionally to both technical and non-technical audiences.
* Experience building relationships with key stakeholders across the business, as well as third parties.
Desired requirements for the role are:
* A degree-level or higher qualification (minimum 2.1 or equivalent) in an IT-related discipline.
* Experience working with cloud storage solutions.
* Experience supporting with critical IT administration processes.
* Experience administering IT hardware (procurement, configuration, returns, disposal, etc.) and maintaining an asset database.
How to Apply
You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both.
Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.
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