To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.
Out of hours, use a computer to find patients who have been admitted using the site specific system. Operate the internal paging system to contact staff for both internal and external calls. Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested. If no response, monitor situation and take appropriate action. Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures. The ability to speak Welsh is essential for this post.
Main duties of the job
The Informatics Department has an opportunity for Call Handler/Switchboard Operators covering shifts between 10pm and 7am at Ysbyty Glan Clwyd.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
* Meets all essential criteria as per attached job description/person specification
* Meets all desirable criteria as per attached job description/person specification
Skills
* Meets all essential criteria as per attached job description/person specification
* Meets all desirable criteria as per attached job description/person specification
Experience
* Meets all essential criteria as per attached job description/person specification
* Meets all desirable criteria as per attached job description/person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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