Job Description
At Jewellery Quarter Bullion our mission is to create an accessible, simple & enjoyable customer experience across all of our brands and websites.
We are seeking a dedicated and enthusiastic Bullion Trader to join our sales and customer service team. You will be focused on providing exceptional support to our English-speaking clients, helping them with product advice, handling enquiries, and driving sales through excellent customer service. This is a dynamic role where you will learn about our products and industry, and work closely with our vibrant and collaborative team.
Please note: this role cannot be performed remotely. We do not sponsor visas.
Role Responsibility
1. Customer Engagement: Answer inbound calls and emails, providing high-quality assistance to our customers.
2. Sales Focus: Drive sales by following up on customer leads and delivering comprehensive product knowledge.
3. Product Information: Offer detailed guidance on product specifications, check prices and availability, and process customer orders efficiently.
4. Compliance: Finalise payments and perform compliance tasks related to customer onboarding and transactions.
5. After-Sales Care: Take ownership of after-sales support, ensuring any issues are resolved promptly and to the customer's satisfaction.
6. Administration: Carry out various adm...